I’ve finally convinced a client to upgrade their antiquated ecommerce platform. As I stated in some earlier posts, I was a fan of Corecommerce when I first tested them out a little over a year ago. This time around the experience was much different.
First I googled some reviews and found one in particular that lead me to find that Corecommerce was recently hacked. Seems like they did not handle it very well. But I decided to give them a try anyway. I went to sign up for a free trial and was unable to. Kept getting a MYsql error. Started a chat with technical support, they told me to try again, same error. A sales guy enters the mix, they send me login information. Too bad the emails contained no actual login information. They tried again but try to reset the password, no luck. So the technical support guy tells me to hold while he puts me through to sales. I waited over 20 minutes before I ened the chat session. No follow up emails or phone calls.
On a side note, I did open a BigCommerce trial account. That went much smoother until I tried contacting my sales rep. I was hoping to strike a deal between Gold and Platinum packages (my client is really cheap and have just over 1000 products) I called and left a message, no return call. I get an email, pretty generic, but respond to the same rep I called, no return email. So BigCommerce loses the order.
In the end, I’m going to use Magento hosted at Nexcess. I’ve emailed them several times and they always respond within an hour or so. I even called this time after my 2 experiences mentioned above and spoke to a technical support rep in a matter of minutes and he has indicated they provide technical support to all the core Magento files. You’re on your own with any plugins or templates.
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